MAJOR OBJECTIVES:
The main objectives of the Mulch Department Manager are to lead, motivate, and effectively manage the mulch department products and services, which includes, mulch production, mulch delivery, brush and leaf collection, landscape debris hauling, off-site grinding, and root pruning services. The Mulch Production Manager will report directly to the Director of Operations. Duties consist of continually improving products and services of the department through improved efficiencies, equipment use and staffing decisions. The Mulch Department Manager shall be responsible for tracking and reporting department activities, maintaining client relationships, promoting products and services to the sales team/client and facilitate the control of labor, parts, repair, and other relative costs. The Mulch Department Manager is expected to be a key member of the management team by actively participating in budgeting, strategic planning, organizational structure, recruitment / selection and staffing. The Mulch Department Manager will maintain a positive image for Kramer Tree Specialists in the field and in the industry.
ESSENTIAL FUNCTIONS:
• Oversee the safe, efficient and timely completion of all mulch department products and services, which includes, mulch production, mulch pickup and brush drop off, mulch delivery, brush and leaf collection, outside grinding and root pruning services
• Identify, develop, implement and assess standard operating procedures to continually enhance safety, production and desired product and service quality.
• Carry out all aspects of personnel management including hiring, work performance assessment, attendance, time off, merit increases, performance reviews, payroll submittal and any other task associated with personnel management
• Support and train personnel through the development of effective department specific training and education on all processes and equipment, ensuring compliance of safety industry specific standards
• Manage the mulch department’s vehicle and equipment needs, staff and labor to efficiently meet the demands of department products and services and maintain a professional image and presentation
• Promote mulch department products and services to sales team and clients to develop new as well as existing business
• Prepare and maintain reports as directed for all products and services assessing labor costs, performance and efficiency, for presentation and interpretation at regularly scheduled staff meetings
• Effectively communicate both orally and in writing to vendors, clients, other managers and department staff to ensure the efficient achievement of department and company goals
• Conduct scheduled department meetings with staff to attain and provide constructive feedback targeted towards continuous enhancement of safety and department operations standard operating procedures.
• Participate in management staff, safety, fleet and production department meetings
• Enforce all Kramer Tree policies, creating accountability and effective leadership within the department
• Establish and achieve daily goals and deadlines to ensure staff, vehicles and equipment are ready on a timely basis
• Assure that accurate and detailed repair records are maintained for all vehicles and equipment utilizing this information to make accurate decisions regarding the fleet.
• Organize mulch production yard, assuring safe and productive use for staff and clients
• Identify and procure outside (Dump Sites) for landscape waste disposal
REQUISITE KNOWLEDGE, SKILLS, & ABILITIES:
• Ability to sit or stand for extended periods of time indoors or outside in all types of weather, including driving a vehicle, working at a desk, using a computer or working in a mulch production yard setting
• Ability to lead and train others on department specific equipment and procedures
• Ability to lift a minimum of 25 lbs
• Organize multiple staff, across various products and services for safe, efficient and productive performance
• Prioritize needs and demands of the department and collaborate effectively with other team members
• Experience utilizing MS Office products, including MS Excel, Word, Outlook, etc.
• Experience or ability to learn operating equipment specific to mulch production, delivery and all other offered services in department
• Mulch production operations and equipment, including mulch coloring, wheel loaders, prentice loaders, etc.
• Organize and prioritize client needs to achieve client satisfaction
• Communicate with clients and staff, providing conflict resolutions and client satisfaction
• Ability to identify problems, work with others and provide innovative solutions
• Independent judgment and effective decision making skills
• Excellent communication, both written and verbal
• Interpersonal communication and leadership skills to lead and gain respect of staff and coworkers
REQUISITES:
• Three to five years of supervision and/or management experience
• Experience in the arboriculture industry and/or mulch production
• Valid Illinois driver license (ability to attain/transfer within 30 days of employment)
• CDL Class A w/air brakes endorsement (ability to attain within 90 days of employment)
• ISA Certified Arborist (preferred)
• TCIA Certified Tree Care Safety Professional (preferred)
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