Western DuPage Chamber

Quality Assurance Manager

Posted: 05/23/2022


For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. We are currently looking for a passionate and dedicated individual to join our team as a QA MANAGER. If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

The Quality Assurance Manager's primary responsibility is to provide oversight to quality and food safety initiatives to Jel Sert manufacturing organization as well as act as the QA liaison between Jel Sert and contracting clients. The Quality Assurance Manager is also responsible for interacting with all customers and provides Quality Assurance information to customers when requested.

The position also supervises a team that oversees document creation, control and management as well as record review and storage.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but other duties may be assigned.

  • Coordinate QA-related activities for contracted products. This includes:
  • Primary Jel Sert Quality contact for Contracting Clients
  • Primary contact for product trials for Contracting Clients
  • Complaint handling for contracting clients
  • Point of contact for any issues during the manufacturing of contract products
  • Expeditious resolution of any issues related to contracting clients.
  • Collaboration with manufacturing and other functions to resolve CAPAS and manages the CAPA.
  • Communicate with internal/external customers to resolve issues and provide requested information and documentation. This includes managing interaction with customers via portals or other customer-specific communication methods. i.e., ICIX, Repositrak, etc.
  • Ensure Jel Sert and contracting client records and retain samples, are reviewed for compliance with recordkeeping requirements and properly stored.
  • Participates in external/internal audits as required.
  • Other duties as assigned.

QUALIFICATIONS: To execute this job successfully, one must meet the minimum requirements listed below, in order to perform each essential duty satisfactorily while demonstrating the knowledge, skill, and/or abilities required.


  • 5 years of Quality Management experience in medical food and dietary supplement manufacturing are required.
  • Knowledge of the following: Government Regulations (CFR 21 parts 110, 111,117, and 210), SQF, HACCP, GMPs, and familiarity with sampling techniques and laboratory testing.
  • HACCP Certification is required.
  • SQF Practitioner Certification Preferred.
  • Bachelor's Degree is required. A degree within a branch of science or technical field of study is preferred.
  • Experience in a co-manufacture/manufacturing environment preferred.


  • Medical/Dental/Vision Insurance
  • 401(K ) & ROTH Plan with Company Match
  • Life Insurance
  • Aflac Supplemental Insurance
  • Paid Time Off plus Paid Holidays
  • Employee Assistance Program


  • Training and Career Development Opportunities
  • Referral Program
  • Tuition Reimbursement
  • Discounts on our Delicious Products
  • Health Club Member Reimbursement
  • Interactive Company Culture with Engagement Activities
  • Employee Service Awards
  • Company Philanthropy


  • Solid written and oral communication skills in English.
  • Ability to communicate and interact effectively and professionally across functional groups and management levels as well as with vendors, customers, and third parties.
  • Ability to manage multiple direct reports
  • Strong leadership and interpersonal skills.
  • Ability to multi-task, organize, plan, problem solve and be detail oriented in a fast-paced environment.
  • Capable of working in a team-based environment with limited direct supervision.
  • Demonstrate ability to solve technical problems.
  • English is required, Bilingual Spanish beneficial.
  • Proficient with Microsoft Office Suite (PowerPoint, Word, Excel, and Outlook) and other company systems as required.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Climbing: Ascending or descending ladders, stairs, ramps, and the like, using feet and legs and/or hands and arms.
  • Standing: Remaining upright on the feet, particularly for sustained periods of time.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking: Expressing or exchanging ideas by means of the spoken word.
  • Hearing: perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
  • Close visual acuity to perform activities: preparing and analyzing data and figures, viewing a computer terminal, reading, visual inspection of materials, operating laboratory devices, etc.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
  • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.


Office/Manufacturing environment

  • The worker is subject to atmospheric conditions such as fumes, odors, dusts, mists, and exposure to allergens.
  • Move within and between warehouse, production and office facilities.
  • The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
  • The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving machines, forklift trucks, and/or exposure to heat/humidity.


Responsible for both Food Safety and Food Quality.

Follow applicable procedures and work instructions.

This position is backed up by the Director of Quality Assurance.

Backs up the QA Supervisor and the Director of Quality Assurance.


The job is essential to ensure all products manufactured by Jel Sert meet Jel Sert's and/or customer specifications to ensure each product is safe for consumption and meet quality requirements.

It is the policy of The Jel Sert Company to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.


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Western DuPage Chamber of Commerce
306 Main St.
West Chicago, IL 60185
Phone: 630-231-3003
Fax: 630-231-3009
Email: team@westerndupagechamber.com

Monday- Friday: 8:00 AM-Noon 1:00 PM-5:00 PM
Saturday: By Appointment Only
Sunday: Closed