Customer Service Representative

For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert has been certified as a Great Place to Work since 2022! We are currently looking for a passionate and dedicated individual to join our team as a Customer Service Representative. If you are looking for a Great Place to Work, with a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!
 

The Customer Service Representative provides support to multiple Divisional Sales Managers, processes and/or traces orders, and corresponds with customers and internal contacts at The Jel Sert Company.

This position is a remote role but will be expected to come into the office as required.

This position will require the employee to work overtime as needed. Overtime is scheduled based upon individual job responsibilities and the needs of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

This job description is only a summary of typical functions. Other duties, tasks, and responsibilities may be assigned as needed.

• Processes customer orders for assigned territory/regions/accounts.
• Communicates pricing discrepancies, product shortages, and shipping details to brokers and/or customers.
• Collaborating with production and communicating shipping details to the transportation team.
• Document & maintain updated territory account procedures and processes on the Customer Service Shareserver.
• Provides accurate, valid, and complete information by using the right methods/tools.
• Reviews unscheduled pickup & open order reports.
• Provides assistance/coverage for department team members during holidays/vacations.
• Follows communication procedures, guidelines & policies.
• Responds to consumer product questions/inquiries and provides appropriate solutions.
• Other tasks as assigned by Customer Service Manager, based on business needs.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• A minimum of 2 years experience in customer service within an office environment.
• Food Industry experience preferred.
• Computer literacy and highly proficient and accurate data entry skills is required.

• Effective verbal and written communication skills.
• Must be able to work in a team-based environment.
• Must be detail-oriented, good problem solving skills.
• Ability to multi-task, prioritize and manage time effectively.
• Must be able to encounter problems and make fact-based decisions.
• Build sustainable relationships of trust through open and interactive communication.
• Adapt to change and work in a fast paced environment.
• Checks the quality and timeliness of own work.

WHAT'S IN IT FOR YOU - BENEFITS

• Medical/Dental/Vision Insurance
• 401(K ) & ROTH Plan with Company Match
• Life Insurance
• Aflac Supplemental Insurance
• Paid Time Off plus Paid Holidays
• Employee Assistance Program

PERKS OF WORKING AT JEL SERT!

• Training and Career Development Opportunities
• Referral Program
• Tuition Reimbursement
• Discounts on our Delicious Products
• Health Club Member Reimbursement
• Interactive Company Culture with Engagement Activities
• Employee Service Awards
• Company Philanthropy

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Sitting: Ability to sit at computer and participate in meetings for long periods of time
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work area to another.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal and high speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Sedentary work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection at distances close to the eyes as well as to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations.

WORK ENVIRONMENT

Office environment

• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
• The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

FOOD SAFETY and QUALITY RESPONSIBILITIES

Follow applicable procedures and work instructions.

Back up is Redundant

IMPACT ON JEL SERT SUCCESS

This job ensures customer satisfaction for the Company.